Terms and Conditions for Polar Tech. Our Contract After You Have Ordered This section describes our contract after you have ordered, including policies on damaged or incorrect orders, returns, and after-sales support. If you make any mistakes during your order, you can correct any input errors until you confirm payment. Once you’re satisfied that everything is correct and have submitted your order, you will receive an Order Reference Number and details of the products (and/or services) you have ordered. An order confirmation email will follow, acknowledging receipt of your order and outlining the delivery details. If we need to cancel all or part of your order for any reason, we will notify you via email. If you placed an offline order with us, we will provide you with the Order Reference Number and email a copy of your receipt. We take all reasonable steps to ensure that all details, descriptions, and prices of products and services are accurate at the time the information is entered into our system. If there are inaccuracies on our website, we may need to cancel your order at any time, even if you have received an Order Confirmation email. You will receive a full refund of any charges already paid. Prices and Payments All prices are quoted in UK pounds. The total cost of your order will include the price of the products, delivery charges (if applicable), and any additional services you select, such as premium delivery or installation. You will see all these costs in your Shopping Basket before submitting your order. Payment is processed once an order is submitted. When evaluating whether to accept your order, we may use certain information about you, including data provided by our accredited identity verification partner. For example, we may share your details for verification against public and private databases to protect both you and us from fraud. If we suspect a transaction is potentially fraudulent, we may instruct our courier to return the goods to our warehouse and may cancel your order, even if you have received an Order Confirmation email. Delivery and Installation Services Delivery will be made using various postal or logistics methods that provide tracking to verify delivery. Methods to Refund/Cancel Your Purchase: To cancel or request a refund for an order, you may use the "contact us" feature on our website. Once we receive the goods back from you, we will issue a refund for the cost of the product. Delivery charges will be refunded only if we or the product are at fault. If you change your mind, place an incorrect order, or make an accidental order, the delivery charge will not be refunded, and we reserve the right to charge a 20% restocking fee. We may deduct from the refund any loss in value of the goods due to unnecessary handling by you. Refunds can take up to 10 days to be credited to your payment card once we have received your returned item. We cannot refund or cancel your purchase if: Guarantee All goods sold by us are guaranteed to be functional for three months from the purchase date. If they are not, you may return the goods for a refund or replacement at your discretion. To Return a Product: You can arrange a return by contacting us via the "contact us" feature on our website. Our after-sales support operates around the clock, and you can expect a response to most inquiries within 24 hours. If we send replacements for faulty goods, they will be sent via standard delivery at our cost. We do not cover faults caused by accident, neglect, misuse, or normal wear and tear. Consumable items, such as non-rechargeable batteries and ink cartridges, are covered by our guarantee. THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY LEGAL RIGHTS. Terms and Conditions We, along with our suppliers, own the copyright, trademarks, and all other intellectual property rights related to the products sold and content on this website. Any use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without our prior written consent, except for product sales and marketing purposes. You may not restrict or inhibit the use or enjoyment of it by anyone else. These terms and conditions, along with all transactions related to this website and all non-contractual obligations arising from any transaction carried out on this website, are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. Your data protection rights are outlined in our Privacy Policy. These terms and conditions only cover the Polar Tech website. Any other websites linked from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites not under our control. We are required by law to inform you that sales can only be concluded in English and that no public filing requirements apply. We acknowledge our legal duty to supply goods that conform to the contract. Polar Tech is a trading name of Frida Halvarsson, a sole proprietor based at Flat 11, 77 Petersham Road, Richmond, Surrey, TW10 6UT. By placing an order, you agree to these terms and conditions. By purchasing or ordering the Goods and/or Services, you agree to be bound by the terms and conditions set out below. If you have any questions regarding these conditions before placing your order, please contact us using the "contact us" function on our website. "Conditions" means these terms and conditions; "Goods" means any goods you purchase under these Conditions; "Non-subscription Services" means any services other than Subscription Services; "Personal Information" means the details you provide to us; "Services" means any services you order or otherwise purchase under these Conditions; "Subscription Services" means services to which you subscribe on an ongoing basis, such as technical support services; "Us/our/we" means Polar Tech; "Website" refers to either of the websites located at www.polar-tech.co.uk or any other URL that may replace it; and "You/Your" means the person ordering or purchasing the Goods or Services. 1. Rights and Obligations 1.1. You agree to: 1.1.1. Pay any amounts due to us promptly; 1.1.2. Ensure that the Personal Information you provide is true, accurate, current, and complete; 1.1.3. Notify us immediately of any changes to your Personal Information using the contact details in Clause 5.4; 1.1.4. Not impersonate any other person or entity or use a false name. 1.2. We reserve the right to modify the price or content or to withdraw some or all of the Goods or Services, temporarily or permanently. We also reserve the right to change or add to these Conditions from time to time. 1.3. Unless you have placed an order for any Goods or Services or subscribed to any Subscription Services before such a change takes effect, we are not obliged to notify you of any modifications or withdrawals. 1.4. Occasionally, we may need to change the specifications of any Goods or Services: 1.4.1. To comply with any applicable safety or statutory requirements; 1.4.2. To reflect changes in the manufacturer's specifications, although we will strive to ensure that such changes do not reduce the quality or performance of the Goods and/or Services. If you have placed an order for the affected Goods and/or Services and the changes are substantial, we will notify you in advance to confirm whether you wish to proceed with your order. 1.5. Goods and Non-subscription Services: 1.5.1. You will be subject to the policies and Conditions in effect when you order or purchase the Goods or Non-subscription Services, unless we are legally obliged to make changes that apply retrospectively. In such cases, these changes will apply to any orders that remain unfulfilled when the changes take effect, even if your order was placed previously. 1.5.2. We will not withdraw or modify any Goods or Non-subscription Services for which we have accepted an order from you to your substantial detriment, except where such modification or withdrawal is required due to events outside of our reasonable control. We will take reasonable care to ensure all details, descriptions, and prices of products and services are accurate at the time the information is entered into our system. 1.5.3. The purchase of software products is subject to your acceptance of the terms of any end user and/or licensing agreements relating to such software. 1.5.4. We have a legal duty to supply Goods that conform to these Conditions. 1.6. Subscription Services only: 1.6.1. We will notify you of any significant changes or withdrawals of Subscription Services. 1.6.2. If you do not agree to changes that are detrimental to you (for example, if we increase the price by more than 10%), you may cancel your Subscription Services without penalty prior to the changes taking effect. 1.7. Estimated delivery times are approximate only. We are not responsible for any delays due to circumstances beyond our control. 1.8. The Goods you order may be subject to export control laws, and the supply of such Goods is conditional on your compliance with these laws. 2. Orders 2.1. The Goods and Services available for sale on this website are intended for individuals deemed eligible at our discretion, which includes UK residents and any other persons specified in our ordering process. 2.2. You must provide requested information, including your name, contact details, and payment information. You must ensure that all information provided is accurate and complete. 2.3. Your order constitutes an offer to purchase the Goods and/or Services specified in your order. This offer will only be accepted when we dispatch the Goods or start providing the Services, at which point a contract will be formed between us. Confirmation emails are acknowledgments of your order but do not constitute acceptance. 2.4. Automated acknowledgments do not constitute acceptance of your offer to purchase. 2.5. We reserve the right to limit or reject orders prior to their completion and will endeavor to contact you if this occurs. 3. Price and Payment 3.1. Prices include VAT, unless otherwise stated. 3.2. If you fail to pay promptly, we may: 3.2.1. Suspend the provision of Subscription Services; 3.2.2. Cancel agreements for Goods or Non-subscription Services; and/or 3.2.3. Charge interest on the unpaid amounts. 3.3. You confirm that any payment method used belongs to you. 3.4. Payment methods may be subject to verification checks, and we will not be liable for delays arising from the failure of such checks. 3.5. The risk of loss or damage to the Goods passes to you upon collection of the Goods. 3.6. Ownership of the Goods does not pass to you until full payment is received. 3.7. Until ownership passes, you must keep the Goods safe and identifiable as our property and return them to us upon request. 4. Cancellation, Returns, and Exchanges 4.1. Either party may terminate these Conditions at any time by giving written notice to the other party (with at least 7 days' notice) in the event of a material breach. 4.2. In some cases, we may provide a refund or exchange for change of mind. 4.3. For Subscription Services: 4.3.1. Either party may terminate the Services by providing at least 30 days’ notice. Minimum contract terms may apply. 4.4. For online or phone orders: 4.4.1. Consumers have cancellation rights under UK law. 4.4.2. You can cancel your Services within 14 days unless we have started providing them with your agreement. 4.4.3. You can cancel your order for non-audio/video products within 14 days of receipt. 4.4.4. To cancel your order, you must use the "contact us" feature before the end of the 14-day period. 4.4.5. Returned Goods must be complete, undamaged, and accompanied by proof of purchase. 5. Your Personal Information Your data protection rights are outlined in our Privacy Policy. 8. Limitation of Liability 8.1. We are not liable for any loss or damage unless it results from a breach of our duty of care or the loss is a foreseeable consequence of our breach of these Conditions. 8.2. Our liability does not extend to losses arising from your breach of these Conditions. 8.3. We are not liable for any losses related to your business, including loss of data or interruptions to your business. 8.4. We do not exclude liability for death or personal injury resulting from our negligence. 8.5. We provide our Services on a reasonable basis, but we do not guarantee they will meet all of your requirements. 8.6. New Goods come with the manufacturer's warranty, in addition to your legal rights. 8.7. Each clause of these Conditions operates independently. If any provision is found to be invalid or unenforceable, the other provisions will remain in full effect. 8.8. Our liability is limited to the cost of the Goods, excluding any consequential losses. 9. General 9.1. We are not liable for failures due to events beyond our reasonable control. 9.2. No third party has the right to enforce any terms under these Conditions. 9.3. You may not assign any rights under these Conditions; we may do so. 9.4. These Conditions are governed by English law. 9.5. Each clause operates separately; invalidity of one does not affect others. 9.6. Calls may be monitored for business purposes, and standard call charges apply. 10. Complaints and Notices 10.1. For complaints, please use the "contact us" form on our website. 10.2. To send a notice related to these Conditions, you may contact us through the same form. 10.3. Sending a notice does not guarantee receipt; ensure you receive an acknowledgment.
